Clinic appointments during COVID-19 pandemic

Update on May 21st, 2020

In March 2020, based on instructions from the government about the COVID-19 pandemic, the Toronto General Hospital (TGH) decided to delay many non-urgent in-person medical appointments. This was to allow the hospital to have enough staff and equipment to treat the people who are very sick with COVID-19. And also to help reduce the spread of the virus.

We are now waiting for direction from the government to begin to provide in-hospital services to more patients. For those of you who have delayed in-person appointments: as soon as we have your new appointment time, we will call and / or email you to let you know.

If you have any questions or concerns, please call our Clinic at (416) 340-5145.

However, if you feel very sick, please call 911 or go to your nearest hospital emergency room.

For information on the current pandemic, including what to do if you may have been exposed to COVID-19, please visit our COVID-19 information page.

Thank you very much for your patience and understanding.

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Virtual appointments during the pandemic

Our Clinic are arranging to see most of our patients through teleconferencing (OTN, which is an easy to arrange and secure online health service in your own home). Our patient flow coordinator (Radhika) will call you before your appointment to provide you with more guidance.

Depending on the individual situation, our Clinic may be able to provide telephone appointments for non-urgent concerns. This may include prescription renewals, and new, non-urgent concerns.

Please call us at (416) 340-5145 if you would like to set up a telephone appointment or if you have any concerns.

And remember you can always email us.

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Restrictions at the Toronto General Hospital

Please visit UHN's COVID-19 website for a comprehensive guide of what is happening at the hospital.

There is a no visitor policy at the Toronto General Hospital during the COVID-19 pandemic.

Restrictions at hospital entrances
  • The only TGH Entrances that are OPEN to patients are:
    • Elizabeth St. entrance (the closest entrance to our Clinic)
      • open for patients from 6:00 – 23:00
    • Gerrard St. entrance
      • open for patients from 6:00 – 23:00
    • Entrance to the Emergency Department on Elizabeth Street
      • For Emergencies only
  • Entrances that are CLOSED to patients are:
    • University Ave. entrance
      • Patients will no longer be allowed in through this entrance except after 11:00 p.m. when they can buzz through security for their imaging appointments.
    • Elliott building entrance (not the Emergency Room entrance)
      • Closed to patients
    • Connection between MaRS Discovery District and Toronto General Hospital
      • Closed – there will be no indoor access to the Toronto General Hospital through the Queen’s Park TTC subway connection.
      • Please exit the subway station to the street level and enter the hospital using either the Elizabeth Street or the Gerrard Street entrances.

At the door of the hospital

Everyone entering the Toronto General Hospital will be screened at the entrances of the hospital. There may be line-ups.

As of Wednesday, April 29th, all patients and approved visitors coming to UHN will be offered Level 1 procedure masks.

  • Patients and approved visitors who arrive without a mask will be provided a mask at door screening.

  • Patients and approved visitors who arrive with their own mask will keep their mask and continue to wear it as they would have otherwise—as long as it is in in good repair. If the mask is of poor quality and/or ill-fitting, staff will ask them to wear the mask the hospital is offering. The patients and visitors can keep their own mask should they choose.

  • Everyone who enters a UHN site will be asked to perform hand hygiene.

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