What you can expect at the Toronto General Hospital

Please visit UHN’s COVID-19 website for a comprehensive guide of what is happening at the hospital.

About visitors

Updated on Friday November 20th, 2020:

  • Only patients with appointments and Essential Care Partners can enter the hospital.
    • Some parts of the hospital no longer allow essential care partners to enter. Please check with each department a week before your appointment.
  • Children under 12 are not permitted in the hospital except under special circumstances.
  • Essential Care Partners are being urged to limit close contact before visits and to report any COVID-positive results within 14 days of a hospital visit.
  • Both the patient and the Essential Care Partner will need to undergo screening at the hospital entrance.

Please read:

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Entrance restrictions at the Toronto General Hospital

Our Directions page shows only the routes accessible to patients.

  • The only TGH Entrances that are OPEN to patients are:
    • Elizabeth St. entrance (the closest entrance to our Clinic)
      • open for patients from 6:00 – 23:00
  • Gerrard St. entrance
    • open for dialysis patients from 6:00 – 23:00
  • Entrance to the Emergency Department on Elizabeth Street
    • For Emergencies only

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Entering the hospital

Everyone entering the Toronto General Hospital will be screened at the entrances of the hospital. There may be line-ups.

Please note that Toronto General Hospital has a Universal Masking Policy. Effective Monday, November 23th, cloth masks are no longer permitted at UHN. Everyone entering UHN must wear a medical mask. If you are wearing a mask from home, screening staff will give you a medical mask to wear instead.
  • UHN physicians and Nurse Practitioners are the only two healthcare providers who can approve a patient face mask exemption, and must provide exempt patients with a completed Face Mask Exemption Form. Please contact our Clinic at least 1 week before your appointment if you would like a mask exemption. Even with an exemption, patients are required to wear a face shield while at UHN which will be provided at our screening entrances. They will also receive a ‘mask exemption sticker’.

Everyone who enters a UHN site will be asked to perform hand hygiene.

The number of people in elevators is limited. Please read the signs in elevator lobbies.

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What we are doing at the Clinic to help you feel secure and comfortable

  • A plexiglass barrier has been installed at the reception area to separate staff and patients
  • Caregivers can still come to the Clinic with patients.
  • If you or your caregivers test positive for COVID-19, let us know. We can help you make a list of your contacts during a visit.
  • All patients and caregivers visiting our Clinic must wear masks.
  • Medical staff at the Clinic will be wearing masks and face shields.
  • Hand sanitizers and extra masks are available to patients if necessary
  • The echocardiograms (“Echo”), the ECGs, and all procedures are done safely for each patient at each visit.
  • Consents to treatment can be given verbally without signing papers. This minimizes the sharing of paper and pens.

Our goal is for you to feel secure and comfortable. If you have any concerns, please let our staff members know.

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Caring remotely

Our Clinic staff have been seeing some of our patients through the Ontario Telehealth Network (OTN). This is easy to arrange, and is a secure online health service in your own home). Here is more information about Virtual Visits at UHN.

Depending on the individual situation, our Clinic may be able to provide telephone appointments for non-urgent concerns. This may include prescription renewals, and new, non-urgent concerns.

Patients can often get their blood work and other investigations done at an approved centre near their home.

If you would like to set up an appointment (teleconference/telephone/in person), please call us at (416) 340-5145 or email us at 22q@uhn.ca.

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